Shipping

 

Thank you for visiting and shopping at Luqmani, UAE’s First Premium Herbal Store. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy

Domestic Shipping Policy

 

Shipment processing time

All orders are processed within 1-2 business days in major cities across United Arab Emirates. Western Region will take 5 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a extra day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping is free on orders above AED 100. 

We have a flat shipping rate per order. You may order as many products as you may like in one order with the same flat shipping rate.

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method Estimated delivery time Shipment cost
NAS Express 1 business day/Same Day Free Delivery for orders above AED 100. For below AED 100 shipping charges will be AED 15
Dubai Courer Same Day AED 30

Free shipping is not available on Qarshi and Hamdard Products

Delivery delays dont occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 12 hours.

 

Damages

Luqmani takes complete ownership for any products damaged or lost during shipping. If you received your order damaged, please contact our customer support to file a claim and you shall receive a Full Refund or Free Replacement.

Please do take pictures of damaged goods received and share it with our representatives.

To file a claim you can contact us at:

Phone: 04-2727410
WhatsApp: +971-55-5192114
E-Mail: sales.uae@luqmaniherbs.com
Chat: Please visit https:luqmaniherbs.com to chat with our representative.

International Shipping Policy

We are shipping worldwide.

 

Shipment method Estimated delivery time Shipment cost
DHL 4 working days Free Delivery for orders above AED 400. For below AED 400 shipping charges will be AED 120
UPS 4 working days Free Delivery for orders above AED 400. For below AED 400 shipping charges will be AED 120

Free shipping is not available on Qarshi and Hamdard Products.
Luqmani’s Products are all natural and Pure. We attached proper documents for international shippings. Shipment can get a delay for 1-2 days  due to customs.That being said, our team monitors each  International Shippment and fully corporates with customs regulations. 

 

Return Policy

 

At Luqmani, we deliver quality products which can benefit your health and beauty, we always want you to be satisfied with your purchase. If you are not completely satisfied with your order, for any reason, we will offer a full refund.

 

Returns

Once your order is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your products must be unused and in the same condition that you received it and must be in the original packaging.

 

Shipping

To initiate a return, please email us at info@luqmaniherbs.com. We require a receipt or your order number of purchase to accompany your return.

All returned items should be sent to us at if requested by our support representative.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You must have original receipt or packing slip to complete your return.

In case of an exchange you are responsible for paying for all shipping costs for your returned item.

 

Refunds and Exchanges

All the products you receive which has quality issues or packaging or seals were broken are valid for a refund or exchange.

The custom and personalized remedies that are made upon your request will not be refunded, as they are made just for you.

You should expect to receive your refund within three to four days (business days) once your product is returned (if requested by our representative), however, we make sure that our customers do not suffer from delayed services and try making it at our earliest.

This time period includes the transit time for us to receive your return from the shipper (5  business days), the time it takes us to process your return once we receive it (5  business days). The refunded amount will be deposited/transferred to your given bank account.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange.

 

Order Cancellations

Once our representative confirms your order with the amount over a phone call, or confirmed by customer using self verification service and that order has been dispatched from our end, it will not be returned or cancelled. If the customer tends to cancel the order, they should inform once the confirmation is done.

 

How to Return or File a Refund

If you need to return an item, please contact us with your order number and details about the product you would like to return within 24 hours of delivery.

We will respond quickly with instructions for how to return items from your order.

Phone: 04-2727410
WhatsApp: +971-55-5192114
E-Mail: info@luqmaniherbs.com
Chat: Please visit luqmaniherbs.com to chat with our representative.