At Luqmani Herbs, we create products that help you perform better, play better and feel better in your life. Whether you’re using buying our herbs, blends or products for yourself or for your friend or family , we want you to be satisfied with your purchase.
If you are not completely satisfied with your Luqmani Herbs purchase, for any reason, we will offer you a full refund within 15 days of purchase. *Some restrictions apply.*Because custom and personalized blends products are made just for you, they are not returnable.If you have questions regarding returning a Luqmani Herbs’s order, you can also call us at +92335-8686868,+971555192114 8AM ET – 11PM ET, 7 days a week
RETURN BY MAIL
We are sorry that it didn’t work out. Please visit our online return page within 15 days of purchase to print your free return shipping label.Click Here to access Online Returns Page . Log in to your account OR sign in as a guest by entering your order number and shipping zip code. Select the item you want to return along with the reason for returning them. Include the return detail slip for each order you are returning. Attach the shipping label to the box. Cover up any previous delivery addresses or barcodes on the box. Drop your labeled return shipment at any TCS/ARAMEX/DHL Store or drop-off location.We are unable to return merchandise obtained from a retailer other than www.luqmaniherbs.com Please return the product to the original retailer.
*Please note to utilize free returns on luqmaniherbs, the package must be sent from physically within the UAE-India-Uk-Pak.
RETURN IN STORE
You may return your herbs and unused products purchase at Luqmani Homeo and Herbal retail store within 15 days of purchase. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price. Luqmani Herbs retail stores are unable to accept returns for orders paid with PayPal. Please return PayPal orders by mail.
If you are the recipient of a gift from our website and want to return it, please set up a Return Authorization request for an Luqmani gift card with Corporate Consumer Relations
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 15 days using our free returns option for a full credit and re-order your replacement item.
We will process your return within 10-15* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.*During peak seasons please allow up to 25 business days for your return to process.If your order was purchased with a gift card, your refund will be issued to a new Luqmani Herbs gift card sent to the shipping address on your order via any delivery and logistics services company.
If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via delivery and logistics services company. Any remaining credit owed will be applied to your original payment credit card.
PRODUCT QUALITY CLAIM
If you believe you have a leak or already opened herbal product that was purchased from a retailer within a day of your purchase, please contact the original retailer. If the retailer is unable to assist, you may be eligible for a manufacturing inspection.
Please contact Corporate Consumer Relations to set up a return authorization for inspection. Luqmani Herbs reserves the right to determine between leaking products. We do not replace products that have been replaced from a previous claim. Please have product in hand when you contact the team. The team will need you to read the article number printed on the product to determine authenticity & eligibility for your inspection.
We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference. Please allow 2-3 weeks for delivery. Shipping via TCS/DHL/ARAMEX