FAQs

Why should I shop online?

We provide certain rare herbs, spices and other natural products directly to the consumer which are either hard to find or are not available in the market for them to use. More over we are ISO and GMP certified company we make sure our clients gets the best herbs.

Can I use the products available on your online store without any knowledge about them?

Although all products sold on our store are free from side effects we, however. recommend that you consult all information about the product, its uses and/or its side effects with expert before purchasing them. You can call us or chat with Ayurveda expert right now.

Do you have Cash on Delivery as a payment option?

Yes. COD is available on the website within UAE and Pakistan.
Soon it will be availble in India aswell.
World Wide: No, COD is not available.

I need to buy your products in bulk. Do you have any discounted rates for items in bulk?

Yes, we offer discounts on Bulk orders. Please send us message on our Whatsapp no. +971-555192114 or email us info@luqmaniherbs.com for best quotes.Please note that samples will be charged to your account that too at retail price.

I want to purchase an item that is not available in your store. Can I request one?

Yes, if you are looking for a specific item/product that is not available on our store, please write to us at info@luqmaniherbs.com 

Are Luqmani Herbs LLC products available abroad/internationally?

Yes we are available abroad. Shipping is free on orders above USD120.
Orders under USD120 shipping will be charged.

Who are the shipping partners of the Luqmani Herbs LLC? How many countries will they cater to?

Luqmani Herbs has DHL, Aramax,UPS,Emirates Post and Dubai Courier on board as a delivery service provider which now allows us to deliver all over the world.

If I have placed an order and want to change the shipping address, how can I do so?

You can request for a change in shipping address by sending us message on our Whatsapp no. +971-555192114 before your order has dispatched or simply email us info@luqmaniherbs.com with the ref, of order number and we will take care of it.

How do I cancel my order? What should I know regarding order cancellation?

Any order can be cancelled within a day of placing.Just send us message on our Whatsapp no. +971-555192114
We are happy to cancel and refund the money. Refund will refund into your account within a day. 

What is the escalation process available to a customer to help resolve any issues/complaint?

For all order-related inquiries, email us with your order number & contact details in the Subject Line and we will respond within 1-2 working days.

What is the average shipping time for a normal delivery?

Generally, the order is dispatched on the next day when the order is placed and takes around 1-7 working days to order get delivered depending upon your location.

Within UAE (1-2 days)

Western Region UAE(2-4 days)

All over India(2-3 days)

All over Pakistan(2-3 days)

All Over UK(4-5 days)

All over KSA (4-5 days)

Rest of the world(5-7 days)

What is the average shipping time for a normal delivery?

Yes, you can through the Guest Checkout. However, you will have to provide a valid email Id & mobile number for us to process your purchase. 

More questions?

Contact our customer team, we’re here to help.

Contact us