Exchange or Return Policy
Your satisfaction is important to us, and our Return and Exchange Policy is designed to make your shopping experience smooth and worry-free. We’re committed to delivering the highest quality herbal products to support your health and wellness.
Shipping Policy
Domestic Shipping
- Order Processing Time:
All orders are processed within 1–2 business days for major cities in the UAE. Orders to the Western Region may take up to 5 business days.
Please note: Orders are not processed, shipped, or delivered on weekends or public holidays. - High Volume Periods:
During peak times or sales events, orders may be delayed by an additional 1 business day. We appreciate your patience and understanding. If a significant delay occurs, our team will contact you via email or phone.
Shipping Charges & Delivery Estimates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| NAS Express | Same Day / 1 Business Day | Free for orders above AED 150; AED 25 for orders below AED 150 |
| Dubai Courier | Same Day | AED 25 |
- Free Shipping: Available for domestic orders above AED 150.
- Note: Free shipping does not apply to Qarshi and Hamdard products.
International Shipping
We proudly offer worldwide shipping with complete documentation for customs clearance. Shipments may be delayed by 1–2 days due to customs regulations. However, our team closely monitors all international deliveries and coordinates with customs to avoid unnecessary delays.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| DHL | 4 Working Days | Free for orders above AED 450; AED 120 for orders below AED 450 |
| UPS | 4 Working Days | Free for orders above AED 450; AED 120 for orders below AED 450 |
- Free shipping is not applicable to Qarshi and Hamdard products.
Order Tracking
Once your order is shipped, you will receive a Shipment Confirmation Email with tracking details. Tracking numbers become active within 12 hours of dispatch.
Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, we take full responsibility. Please contact our customer support team to file a claim. We offer a full refund or free replacement in such cases.
To assist with your claim, kindly share photos of the damaged items with our support team.
Contact for Claims:
- 📞 Phone: 04-2727410
- 💬 WhatsApp: +971-55-5192114
- 📧 Email: sales.uae@luqmaniherbs.com
- 💻 Live Chat: Visit www.luqmaniherbs.com
Returns
We strive to ensure every product you receive brings value to your health and well-being. If for any reason you’re not satisfied with your purchase, we’re happy to offer a full refund.
Return Conditions:
- You must request a return within 7 days of delivery.
- Products must be unused, in their original condition, and returned in the original packaging.
- Custom-made or personalized remedies are non-refundable.
Return Process:
To initiate a return, please email us at info@luqmaniherbs.com with your order number and product details. Our team will guide you through the process.
If your return is a result of our error (e.g., incorrect or defective product), we will cover the return shipping costs. You will need to provide a copy of your receipt or packing slip.
Return Address:
Please only return items to the address provided by our support team.
Exchanges
If you’d like to exchange a product:
- Please note that customers are responsible for the return shipping costs.
- Exchanges are only accepted if the product is unused, unopened, and in its original packaging.
Refunds
Refunds are issued for:
- Products with quality issues
- Items that arrived with broken seals or damaged packaging
Once your return is approved and processed, you can expect your refund within 3–4 business days. This includes:
- Transit time for the return (up to 5 business days)
- Processing time at our facility (up to 5 business days)
Refunds will be transferred directly to your bank account.
Order Cancellations
Once your order is confirmed via phone call or self-verification, and it has been dispatched, it cannot be cancelled.
If you wish to cancel, please do so immediately after confirmation.
How to Return exchange or Request a Refund
To begin a return or refund request, please contact us within 24 hours of delivery with your order number and reason for return.
Contact Details:
- 📞 Phone: 04-2727410
- 💬 WhatsApp: +971-55-5192114
- 📧 Email: info@luqmaniherbs.com
Our team will respond quickly with instructions.
General Policy
Luqmani reserves the right to refuse return and exchange if the return and exchange conditions are not met. Our goal is to ensure fairness and transparency while prioritizing customer satisfaction.
Chat: Please visit luqmaniherbs.com to chat with our representative.